Shipping Policy
At The Vault Store, we are committed to delivering your orders safely and on time. Please review our Shipping Policy for details regarding order processing, shipping, and delivery.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales, festive seasons, or periods of high demand, processing times may be slightly longer.
2. Shipping Coverage
- We currently ship across India.
- Delivery availability may vary depending on the serviceability of your location.
3. Delivery Timeline
Estimated delivery times are as follows:
- Metro Cities: 3–5 Business Days
- Tier 2 & Tier 3 Cities: 5–8 Business Days
- Remote Locations: 7–10 Business Days
Please note that these delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Free shipping offers may be available on selected orders or during promotional campaigns.
5. Order Tracking
Once your order has been shipped, you will receive tracking details via Email, SMS, or WhatsApp, allowing you to monitor the status of your shipment.
6. Delayed Deliveries
While we strive to deliver every order on time, The Vault Store is not responsible for delays caused by:
- Courier service disruptions
- Natural disasters
- Government restrictions
- Incorrect shipping information provided by customers
- Public holidays
- Other circumstances beyond our reasonable control
7. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information. Orders returned due to incorrect or incomplete addresses may incur additional shipping charges for re-dispatch.
8. Damaged or Missing Packages
If you receive a damaged package or discover that any item is missing, please contact our customer support team within 48 hours of delivery. Kindly provide your order number along with clear photographs of the package and the affected items to help us resolve the issue promptly.
9. Order Cancellation
Orders may be canceled only before they are shipped. Once an order has been dispatched, cancellation requests may not be be accepted. Please refer to our Return & Refund Policy for post-delivery returns.
10. Contact Us
For any shipping-related questions or assistance, please contact our customer support team through our Contact Us page.
By placing an order with The Vault Store, you acknowledge that you have read, understood, and agreed to this Shipping Policy.