Return & Refund Policy
At The Vault Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
Products are eligible for return if:
- The item received is damaged, defective, or incorrect.
- The return request is initiated within 7 days of delivery.
- The product is unused, unwashed, and in its original condition.
- All original tags, labels, invoices, and packaging are intact.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Products damaged due to customer misuse or improper handling.
- Products returned without their original tags, labels, or packaging.
- Customized or personalized products.
- Items marked as Final Sale, Non-Returnable, or Non-Refundable.
3. Return Process
To initiate a return:
- Contact our customer support team within 7 days of delivery.
- Provide your order number along with clear photographs of the product (if it is damaged, defective, or incorrect).
- Once your request is reviewed and approved, we will provide detailed return instructions.
4. Refund Policy
- Refunds will be processed only after the returned product successfully passes our quality inspection.
- Approved refunds will be credited to the original payment method used for the purchase.
- Refund processing may take 5–10 business days, depending on your bank or payment service provider.
5. Exchange Policy
- Exchanges are subject to product availability.
- If the requested replacement item is unavailable, we may offer a refund or store credit, as applicable.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by contacting our customer support team. Kindly provide your order number and clear photographs of the product. After verification, we will arrange a replacement or issue a refund, as applicable.
7. Cancellation Policy
- Orders may be canceled only before they are shipped.
- Once an order has been dispatched, cancellation requests cannot be accepted. Please refer to our Return & Refund Policy for post-delivery returns.
8. Shipping Charges
- Original shipping charges are non-refundable, unless the return is due to an error on our part.
- Return shipping charges may be borne by the customer unless the product received is damaged, defective, or incorrect.
9. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our customer support team through our Contact Us page.
By placing an order with The Vault Store, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.